Refund policy

Last updated: October 18, 2026

At Dippie Mug, we want every order to arrive safely and meet your expectations. If something isn't right, we're here to help.

1. Returns Within 30 Days

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, items must be unused, in their original condition, and returned with their original packaging and included accessories.

To request a return, contact us through our Contact Us page with your order number and reason for return.

Please do not send products back without first receiving return instructions.

2. Damaged, Defective, or Incorrect Items

We carefully review concerns involving damaged, defective, or incorrect products.

If your Dippie Mug arrives damaged, broken, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and photographs of the affected product and packaging, where available.

Once verified, we will offer an appropriate replacement or refund at no additional cost to you.

3. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets our return eligibility requirements.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

Original shipping charges are generally nonrefundable, except where required by law or when the return results from our error.

4. Non-Returnable Items

We cannot accept standard change-of-mind returns for items that:

  • Have been used or damaged after delivery

  • Are missing original components or accessories

  • Have been altered or modified

  • Cannot be safely resold due to their condition

These restrictions do not affect your rights when an item arrives defective, damaged, or not as described.

5. Refund Processing

Once a return is received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank or card provider may require additional time to reflect the refund.

6. Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If you would like a different color or design, please contact us about returning the eligible original item and placing a new order.

For defective, damaged, or incorrect items, we will assist with an appropriate replacement or refund.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before processing or dispatch. However, cancellation cannot be guaranteed once fulfillment has begun.

If an order has already shipped, the applicable return conditions will apply.

8. Lost Packages

If your order has not arrived and tracking suggests that the shipment may be lost, please contact us with your order number.

We will investigate with the shipping provider and arrange an appropriate resolution where the shipment is confirmed lost.

9. Consumer Rights

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

10. Contact Us

For all returns, refunds, damaged items, and order concerns, please use the Contact Us page on our website.

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