Shipping policy

Last updated: October 18, 2026

At Dippie Mug, we want your shopping experience to be as enjoyable as the little moments our products help create. We work with our fulfillment and delivery partners to get your order to you safely and efficiently.

Please review the information below regarding order processing, shipping estimates, tracking, and delivery.

1. Order Processing

Once your order is placed, you'll receive an order confirmation email at the email address provided during checkout.

Orders typically require 1–3 business days for processing, including order verification, preparation, and packaging, subject to fulfillment confirmation.

Processing times exclude weekends and US public holidays.

During busy shopping periods, promotional events, and the holiday season, additional processing time may be required.

2. Shipping Destinations

We currently ship to customers within the United States.

Shipping availability and applicable charges are determined at checkout based on your delivery address and the items in your order.

We do not currently guarantee delivery to PO Boxes, APO/FPO addresses, or US territories. Availability for these destinations must be confirmed before ordering.

3. Estimated Delivery Times

Our current estimated shipping transit times are:

Product	Estimated Shipping Time
Classic Dippie Mug	4–9 calendar days
Christmas Dippie Mug	5–11 calendar days

Please note: The shipping estimates above refer to transit time after dispatch and do not include order processing.

Delivery dates are estimates rather than guarantees. Actual delivery times may vary depending on carrier operations, destination, weather, customs clearance where applicable, holidays, or unexpected logistics delays.

4. Shipping Costs

Shipping charges, where applicable, are calculated and displayed during checkout before you complete your purchase.

The total amount shown at checkout includes the product price and any applicable shipping charges and taxes.

We do not add undisclosed shipping charges after an order has been placed.

5. Order Tracking

Once your order has been shipped, we'll send a shipping confirmation email with tracking details when available.

Tracking information may take 24–72 hours after dispatch to begin showing updates in the carrier's system.

If your tracking number has not updated immediately, please allow time for the carrier to process the shipment.

6. Multiple Items and Separate Shipments

If you purchase multiple items, they may be packaged and shipped separately depending on product availability and fulfillment arrangements.

This means that items from the same order may arrive on different dates.

Where applicable, separate tracking details will be provided for individual shipments.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping details during checkout.

If you notice an error in your shipping address, please contact us as soon as possible using our website's Contact Us page.

We will do our best to accommodate address corrections before dispatch. However, we cannot guarantee changes once an order has entered the shipping process.

Additional delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

8. Delayed or Missing Deliveries

Occasionally, shipments may experience delays beyond their estimated delivery windows.

If your delivery is taking longer than expected, we recommend checking your tracking information for the latest available status.

If your package appears lost, has stopped updating for an extended period, or is marked delivered but cannot be located, please contact us so we can investigate with the fulfillment or shipping partner.

We will review missing-delivery reports individually and provide an appropriate resolution based on the circumstances and applicable consumer protection laws.

9. Damaged Packages or Incorrect Items

We want your Dippie Mug to arrive in excellent condition.

If your order arrives damaged, defective, or incorrect, please contact us promptly and provide:

Your order number
A brief description of the issue
Clear photographs of the product and packaging, where available

Because our products are ceramic, we encourage customers to inspect their items carefully upon delivery.

We will review the issue and arrange an appropriate replacement, refund, or other resolution in accordance with our Returns & Refunds Policy and applicable law.

10. Holiday Shipping

Shipping networks experience increased demand during major holidays, including Thanksgiving and Christmas.

While we work to fulfill orders as efficiently as possible, delivery before a particular holiday or special occasion cannot be guaranteed unless explicitly confirmed.

We recommend placing holiday orders as early as possible.